Tech Learner

  Facebook This week, I'm presenting 26 little ideas to help you respond to complaints and difficult customers with much more ease. Customer Recovery ABCs. A ct as if every lost customers sales come out of your paycheck. B elieve the best of customers. Dont make the mistake of assuming most customers are out to simply get something for nothing. The truth is, less than 1% of customers contact companies with ulterior motives in mind. C  ommunicate with diplomacy and tact when you final answer is no and when explaining company policy. D  ont tell a customer she is wrong. Telling a customer they are wrong never makes them want to agree with you. It only pushes them more forcefully into their original position. E  mpathize with unhappy customers and allow this empathy to season your responses. F  ind a way to say yes to customers. Instead of saying no or telling the customer what you cant do, think critically about what you actually can do. G  ive a token item ...

  Executive search firms regularly meet people who have decided to switch their careers. There was a time when you chose your profession and stuck with it until you retired, and many people still follow that path. However, an increasing number of people decide to give up their first choice and try something new. For many, it's a move to a new country, or an exploration of new skills, but for others, it's shifting the skills they already have to a new sector. If you're taking the plunge and moving careers, can you convince the executive search agency that it's all for the best? How do you show that you haven't lost any of your abilities? Career switching is a brave thing to do. It can affect your income, your hours of work, and even where you live. It's not a decision that people take lightly, and it's one that everyone sees differently. If you take a career break to travel or study, you should be prepared to make that experience a positive contribution to yo...